Site shows: HTTP Error 500.52 – URL Rewrite Module Error

Symptoms

• A website shows the following error:

  HTTP Error 500.52 – URL Rewrite Module Error.
  The page cannot be displayed because an internal server error has occurred.

• Using Failed Requests Tracing utility in Plesk > Domains > example.com gives the following information:

  ModuleName RewriteModule
  Notification BEGIN_REQUEST
  HttpStatus 500
  HttpReason URL Rewrite Module Error.
  HttpSubStatus 50
  ErrorCode Cannot create a file when that file already exists.
  (0x800700b7)

Cause

Unclear.

Resolution

Reinstall URL Rewrite Module:

1. Connect to the server via RDP.
2. Open Command Prompt.
3. Type the command below and press the Enter button:

   appwiz.cpl

4. Find IIS URL Rewrite Module 2 in the programs list and click the Uninstall button.
5. Go to the C:\ParallelsInstaller\parallels\ folder.
6. Double click on the folder which name is starting from the PANEL-WIN (the further symbols depends on the product version):
7. Open the thirdparty-msi-Windows-any-x86_64 folder and double-click on the file starting from the rewrite_7.2 (the further symbols depends on the product version):
8. Follow the Setup Wizard instructions to complete the installation of the URL Rewrite Module.